In using this website you are deemed to have read and agreed to the following terms and conditions:
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We will not sell, share, or rent your personal information to any third party or company.
We ship our on-line orders via United States Postal Service Priority Mail. Orders are shipped on the first postal business day (Monday through Friday and taking into account postal holiday closures) following placement of the order, unless otherwise requested by the customer. If at the time you place the order we do not have that particular item(s) ready for shipment, we will let you know within 48-hours when we will have that item(s) ready (i.e. roasted or made). If the product will not be available in a satisfactory time frame, we will offer a substitute item or return the purchase price, whichever is the most agreeable to the customer.
On nonfood items, we accept returns for exchange or refunds 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us will qualify for store credit or refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if seller is not at fault.
We do not accept returns or exchanges on food items such as coffee, confections or fudge.